Technical Services Coordinator

Job title: Technical Services Coordinator

Main purpose:

• To co-ordinate activities across all areas of technical services, assisting the team to effectively manage hard services delivery on the account.
• To play a key role in the smooth operation and administration of the hard services contract.
• Support the Technical services manager to build relationships with hard services suppliers, and maintain a regular schedule of meetings and performance reviews and actions
• To be responsible for ensuring maintenance activities are scheduled in advance and the CAFM system is up to date, building good relationships and communication with the hard services suppliers.
• Support the Technical services manager to ensure that H&S policy, safe systems of work and quality management systems are implemented and administered across the account.
• Be a point of contact for the FM operations team to provide guidance on the current position of planned and reactive tasks, ensuring clear communication between FM and technical functions.
• Ensure that a high standard of service delivery is maintained at all times by our client and the supply chain, when undertaking planned and reactive work.
• Develop strong relationships with internal stakeholders in all areas of technical, operational and commercial management.

General responsibilities:

• Coordinate the supply chain partners to ensure the delivery of maintenance and reactive work.
• Review and accept the submission of contractor RAMs for planned and reactive work.
• Assist in the planning and execution of CAFM system alterations and improvements.
• Assist with collecting pricing from the supply chain for the addition of new services to the contract.
• Maintain accurate records of maintenance activities, ensuring the CAFM system is being updated and administered correctly by the supply chain.
• Support the monitoring and auditing of service providers to ensure compliance with quality management systems.
• Assist with compliance and risk management, working with the team across all areas of statutory compliance to monitor and manage risk.
• Assist the Technical services manager to deliver planned and reactive works, ensuring adherence to relevant technical standards as well as SFG20 Guidance for the maintenance regime.

• Oversee document management and submission in the Concept evolution CAFM system.
• Undertake the review of certification, job sheets, financials and final paperwork for planned and reactive tasks.
• Assist with the review of actions from statutory inspections such as risk assessments and surveys.
• Collate information for weekly and monthly reporting, to be reviewed by the TSM and submitted to the FM operations team. .

Experience:

• 3 years’ experience in Facilities Management or Building Services Engineering, delivering hard services.
• A track record of administering and co-ordinating planned and reactive tasks in FM.
• Experienced in the review of statutory compliance certification, maintaining records and administering audit actions via physical logbooks and CAFM.
• Experience in the use of CAFM systems to administer tasks, review planners and make alterations accordingly.
• Experience of working with third party suppliers and stakeholder management, supporting the regular auditing of work and performance management meetings.
• Experience with financial elements of service delivery, such as generating purchase orders and gathering costs and information for pricing.
• Experience working across a diverse range of static and mobile buildings.

Desirable:

• Experience working with Local Authorities as a Service provider or client side.

Candidates requirements:

Essential:

• Good knowledge of FM compliance and building services maintenance regimes.
• A good understanding of compliance in FM, and statutory regulations.
• Commercially aware - knowledge of financial terms and principles and is able to forecast and prepare budgets.
• Able to win the trust and respect of the client through exceptional job performance.
• Takes responsibility for own work and others to ensure that deadlines are met.
• Flexible – able to adapt to changing working environment.
• Able to deliver results; strong people and performance management skills; able to evaluate options, develop solutions and make effective decisions.
• Strong communicator and influencer.
• Proven problem-solving skills with the capacity to devise and implement innovative solutions.
• Advanced use of Microsoft office tools to sort and interrogate data.
• Familiarity with CAFM systems such as Concept evolution and the administration of tasks within CAFM.
• Good IT Skills – advanced user of Excel, Power Bi and CAFM and the ability to build reports and presentations.

Desired:
 

• Professional qualification in a recognised and relevant industry- Engineering or FM
• Recognised HSE qualification (IOSH, NEBOSH)
• Member of relevant professional institution such as IWFM, CIBSE, IET, IIRSM, IOSH.

“People Group is an equal opportunity employer. We embrace diversity and are committed to promoting an inclusive environment for both our clients and employees”.