Helpdesk administrator - Remote

This would an initial contract until end of June with the potential to become permanent, with training in the office for the first couple of weeks (Reigate) and then fully remote.

Working hours are 8am-5pm with an hour for lunch.

The helpdesk operator will be part of the customer relation team and will be the first point of call for incoming service requests and maintenance calls from the client and end users, interpreting and logging them on to the system.

Your responsibilities will include:

• Ensuring that all telephone calls are dealt with in a professional, prompt and courteous manner.
• Ensuring emails and faxes are handled correctly and promptly.
• Maintaining a high level of customer service while dealing with all helpdesks calls for all clients using the helpdesk systems provided.
• Assisting and supporting all new staff until they are fully competent in helpdesk procedures.
• Positively contribute towards team achievement of established performance targets.
• Adhering to company policies and procedure at all times.
• Undertaking all duties pertaining to the shift being worked.
• Effectively handover of information and responsibilities at the end of any shift.

About you
You will have GCSE level qualification or equivalent. You will have experience in providing helpdesk telephony and/or customer services activities. You have knowledge of IT tools, including MS Windows, excel, outlook, and system databases· You will have the ability to be flexible in the event of systems failure or the instigation of disaster recovery procedures.