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Facilities Coordinator
- Posted 01 February 2024
- Salary Competitive
- LocationLondon
- Job type Temporary
- Sectors Corporate Services
- ReferenceBH-35606
- Contact NameAnca Cojocaru
Job description
We're currently recruiting a Facilities Coordinator position on behalf of our client in Central London! We're looking for a candidate who has prior experience with FM clients and excellent communication skills. The ideal candidate should also have experience with CAFM/reactive ticketing systems, supplier management, and coordinating office moves/changes.
This role has the potential to become permanent in 3-6 months subject to client's approval.
The on-site work hours are either 7am-3:30pm or 9:30am-6pm with a 1-hour unpaid lunch break.
If you're ready to take on a fast-paced role and meet the requirements, please get in touch!
Main Purpose
This role has the potential to become permanent in 3-6 months subject to client's approval.
The on-site work hours are either 7am-3:30pm or 9:30am-6pm with a 1-hour unpaid lunch break.
If you're ready to take on a fast-paced role and meet the requirements, please get in touch!
Main Purpose
- Customer-facing role providing highly professional customer service.
- Offer support and guidance to ensure that workflow is delivered effectively and safely to corporate buildings.
- Develop a relationship built on trust with the client in addition to contributing to the development and success of the company by supporting the management team through opportunities development and operational activities.
- Manage and Deliver the Facilities Management activities & Maintenance requirements at the corporate facility.
- Manage and support with all contact with clients, suppliers and internal staff
- Daily Management interface towards stakeholders and customer to ensure Service Level Agreements are met.
- Create a safety first culture, ensuring the top priority with any work is protecting the health, safety and wellbeing of everyone
- Support in the delivery of assigned tasks / jobs in conjunction with the Helpdesk and ensure that any client or customer requirements, concerns or complaints are dealt with effectively and communicated accordingly.
- Contractor management including site inductions, RAMS and permitting as required.
- Manage services in line with company quality management standards
- Promote and actively seek sustainable working processes and products
- Contribute to, support and maintain a flexible and reliable quality FM service and ensure that satisfaction for both internal and external customers is continuously achieved and improved.
- Be part of the comprehensive on-site FM maintenance service.
- The role will ensure appropriate systems are used and inspection regimes followed to ensure our workplaces are fit-for-purpose and support the services in their day-to-day business.
- The role will undertake routine inspections and provide core services such as minor maintenance, postal services, security, room set-up and porterage
- The role will ensure that building services and equipment remain operational and provide a safe working environment for our staff, Members and visitors.
- There will be a requirement to work as a team with FM colleagues to support and cover front of house reception if required to cover staff absence (holiday and sickness).
- The post holder may also be required to support the team on aspects of premises health and safety and security including any necessary emergency evacuation or evacuation of the premises
- This role has a core base location of one of four main corporate sites, however the post holder must be able to work from other sites to cover staff absence (holiday and sickness).
- Ensure the office functions effectively with a proactive approach in support of the services that support the core functions delivered on site.
- Support the FM team to close tickets in helpdesk on a regular basis that have been assigned to you.
- Look for new opportunities to improve processes, service levels and standards.
- Support Health, Safety and Quality related near miss / accident / incident investigations
- Support any local requests for moves/adds and/or changes. Some evening and weekend working may also be required.
- To act on their own initiative and make decisions on a day-to-day basis as agreed with their manager.
- Perform other reasonable tasks and duties requested by line management.